Returns & Refund Policy

We want you to be happy with your Just Zenith purchase. If something is not right, you can request a return or exchange within the applicable window below.

Return Window

• Prepaid orders: return or refund requests must be raised within 7 days from the date of delivery.
• COD orders: return or refund requests must be raised within 24 hours from the date of delivery.

Refund or Exchange

Eligible customers may choose between an exchange or a refund, subject to the conditions below.

Eligibility

To qualify, the product must be unused, unworn and unwashed, with the original tags and packaging intact. The product must be in a resalable condition.

Products that show signs of wear, washing, alteration, damage caused after delivery, or missing tags may not be accepted.

Wrong, Damaged or Defective Product

If you receive a wrong, damaged or defective product, contact us as soon as possible with your order number and clear photos/videos of the issue. We will review the request and arrange the appropriate resolution if the issue is verified.

Size Exchanges

Size exchanges are subject to availability. If your requested size is unavailable, we may offer another available option or a refund where applicable.

Return Shipping

For a customer-requested return or size exchange, return shipping or applicable reverse-shipping charges may be deducted from the refund or communicated before the return is processed. If the return is because we sent the wrong product or the product is verified as damaged/defective, Just Zenith will handle the appropriate return resolution.

Refunds

Once the returned product is received and inspected, approved refunds will be initiated to the original payment method used for prepaid orders. Bank or payment-provider processing times may vary.

For COD orders, where a refund is approved, we may require valid bank account or UPI details to process the refund.

Non-Returnable Situations

Returns requested after the applicable return window, products that have been worn or washed, products without original tags, and products damaged after delivery may be rejected.

How to Request a Return

Contact us through the contact details or contact form on our website with your order number, the product you want to return, and the reason. Our team will review the request and share the next steps.

Important: Submitting a return request does not automatically mean the return is approved. Each request is subject to eligibility checks.