F AND Q

Orders

How long will my order take to arrive?

Orders are usually processed within 1–3 business days. Once shipped, delivery typically takes:

  • Metro Cities: 2–4 business days
  • Other Cities & Towns: 3–5 business days

You'll receive a tracking link via email or SMS as soon as your order is dispatched.

How can I track my order?

Once your order is shipped, we'll send you a tracking link via email and SMS. You can use it anytime to check your shipment's live status.

Can I cancel my order?

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, contact us as soon as possible.

I entered the wrong shipping address. What should I do?

If your order hasn't been shipped yet, contact our support team immediately. We'll do our best to update your address before dispatch.

Shipping

Do you ship across India?

Yes. We deliver across India through our trusted courier partners.

Do you offer international shipping?

Currently, we only ship within India. International shipping will be available soon.

How much is shipping?

Shipping charges are calculated at checkout. We also run free shipping offers from time to time.

Payments

Which payment methods do you accept?

We accept:

  • UPI
  • Credit & Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

Is Cash on Delivery available?

Yes, Cash on Delivery is available for eligible pincodes. Availability is shown during checkout.

Is online payment safe?

Absolutely. All online transactions are processed through secure payment gateways using industry-standard encryption.

Returns & Exchanges

Do you accept returns?

We currently do not offer returns for refunds unless the product received is damaged, defective, or incorrect.

Please check the product details and size chart carefully before placing your order.

Can I exchange my product?

Yes. We offer size exchanges, subject to availability.

The exchange request must be raised within 7 days of delivery, and the product must be:

  • Unworn
  • Unwashed
  • In original condition
  • With all tags intact

What if I receive a damaged or incorrect product?

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos and your order number. We'll resolve the issue as quickly as possible.

Products & Sizing

How do I choose the right size?

Every product has its own detailed size chart. We recommend comparing the measurements with a garment you already own for the best fit.

Are your products oversized?

Most Just Zenith pieces are designed with an oversized streetwear fit. Please check the product description before ordering.

What fabric do you use?

We use premium-quality fabrics selected for comfort, durability, and everyday wear. Fabric details are listed on each product page.

Will sold-out products be restocked?

Some products may be restocked, while limited drops may never return. Follow us on Instagram to stay updated on future releases.

Account

Do I need an account to place an order?

No. You can check out as a guest. However, creating an account allows you to view your order history and makes future purchases faster.

I didn't receive my order confirmation.

Please check your Spam or Promotions folder first. If you still can't find it, contact us with the email address used during checkout.

General

Why Just Zenith?

Just Zenith is more than clothing.

Our collections explore themes of isolation, chaos, space, decay, and self-expression—crafted into premium streetwear built for those who stand apart from the ordinary.

How can I contact Just Zenith?

You can reach us through our Contact page or email our support team. We aim to respond within 24–48 business hours.

Are your drops limited?

Yes. Many Just Zenith collections are produced in limited quantities. Once they're sold out, they may not return.

How should I wash my garments?

To keep your pieces looking their best:

  • Machine wash cold
  • Wash inside out
  • Use mild detergent
  • Do not bleach
  • Do not tumble dry on high heat
  • Iron inside out if needed

Following these instructions helps preserve fabric quality and print longevity.

My tracking hasn't updated.

Tracking updates can occasionally take 24–48 hours after dispatch. If there's still no movement after that, contact our support team and we'll look into it.

Can I change my size after placing an order?

If your order hasn't been packed or shipped yet, we'll try our best to update the size. Once dispatched, changes aren't possible until an exchange request is made (subject to availability).

Do you restock every collection?

No. Some collections are permanent, while others are exclusive limited drops. If you see something you like, we recommend ordering before it sells out.

Still Need Help?

Can't find the answer you're looking for?

Reach out to our support team through the Contact Us page or email us with your Order ID, and we'll get back to you as soon as possible.